Last Updated: September 10, 2026

Last Updated: August 8, 2026

Order Processing

Orders placed before 2:00 PM Central Time, Monday through Friday, are processed and dispatched the same business day. Orders placed after 2:00 PM CT, on weekends, or on federal holidays are processed the next business day.

Orders are not processed or shipped on Saturdays, Sundays, or federal holidays.

All orders are subject to verification before dispatch. We may contact you for additional information if billing and shipping details do not match, or if an order is flagged by our fraud screening. This may add one business day to processing.

Shipping Destinations

TruePharm USA ships within the United States only. We do not ship to international addresses, APO/FPO addresses, or freight forwarders.

We ship to physical street addresses. We cannot deliver to PO Boxes.

Shipping Methods and Delivery Estimates

Shipping rates are calculated at checkout based on the service you select and your delivery address. The cost is shown before you confirm your order.

Transit times are estimates provided by the carrier and begin the business day after dispatch. They are not guarantees. Carrier delays, weather events, and regional service disruptions are outside our control.

Free Shipping

Free shipping applies to every order shipped within the United States. There is no minimum spend and no exclusions, and nothing needs to be entered at checkout. Expedited shipping is available as a paid upgrade, and is included at no charge on orders of 20 vials or more.

Order Tracking

You will receive a confirmation email at the address on your order once your shipping label is generated. Tracking data may take up to 24 hours to become active in the carrier’s system.

You can also check your status at any time on our Track My Order page using your Order ID and billing email.

Packaging

All shipments are dispatched in discreet outer packaging with no product identification on the exterior. Lyophilized compounds are packed to preserve stability in transit.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We cannot modify a shipping address once an order has been dispatched.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipment is subject to a new shipping charge. If we are unable to reach you within 14 days, the order will be refunded less the original shipping cost and a 15% restocking fee.

Refused Shipments

Packages refused at delivery are treated as undeliverable and handled under the Address Accuracy terms above.

Lost or Delayed Shipments

If carrier tracking shows no movement for 7 consecutive business days, contact us at info@truepharmusa.com with your Order ID and we will open a trace with the carrier. Carrier traces typically take 5–8 business days to resolve.

If a shipment is confirmed lost by the carrier, we will reship the order at no cost to you or issue a full refund, at your preference.

Damaged in Transit

Inspect your package on arrival. Damage claims are covered under our Returns & Logistics policy.

Questions

Email info@truepharmusa.com or call (713) 444-9977, Monday through Friday, 9:00 AM to 5:00 PM Central Time.

X Master Trading LLC dba TruePharm USA
5161 San Felipe St, STE 320-18, Houston, TX 77056