Answers on compliance, laboratory storage, logistics, and batch verification for our research community.
Absolutely not. All formulations provided by TruePharm USA are strictly intended for in-vitro research and laboratory experimentation only.
These products are not intended to diagnose, treat, cure, or prevent any disease. Purchasing requires acknowledgment that you are a qualified researcher utilizing these compounds in a controlled laboratory environment.
No prescription is required because our products are not medications, drugs, or supplements. They are laboratory research chemicals. However, you must agree to our Terms and Conditions verifying your status as a researcher prior to checkout.
We do not provide reconstitution, preparation, or handling guidance, and we cannot answer questions of that nature. Determining methodology and handling procedures for any research application is the responsibility of the receiving laboratory.
TruePharm USA supplies the raw lyophilized compound only. We do not provide bacteriostatic water, syringes, or specific reconstitution ratios, as these variables depend entirely on your specific research protocol and experimental design.
All orders placed before 2:00 PM EST (Monday-Friday) are processed and dispatched the same day from our climate-controlled facility. Orders placed on weekends will be dispatched the following Monday.
Once your shipping label is generated, you will automatically receive an email containing your tracking data. You can also visit our Track My Order page and input your order ID and email to see live logistics updates.
Due to the sensitive nature of research compounds and strict chain-of-custody protocols, we cannot accept returns once a product has left our facility. If an error occurred on our end regarding fulfillment, please contact our support team within 48 hours of delivery.
Certificate of Analysis documentation is available on request for any order. Email info@truepharmusa.com with your Order ID and we will send you the Certificate of Analysis for that order.
Our laboratory support team is available to assist with logistics or documentation inquiries.
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